VELO.GE ("we", "our") respects the privacy of your personal data. This policy explains how we collect, use and protect your personal information when you use our website (velo.ge).
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2. What data we collect
We collect the following information:
- Name and surname - to process your order
- Email - for communication and notifications
- Phone number - to coordinate delivery
- Address - to deliver your order
- Payment details - to process transactions (held on the bank’s servers)
- IP address and browser information - for technical purposes
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3. How we use data
Your data is used to:
- Process and deliver orders
- Manage your customer account
- Provide customer support
- Send marketing communications (with your consent)
- Improve how the site works
- Meet obligations under Georgian law
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4. Data protection
We apply industry-standard security measures:
- SSL/TLS encryption on all data transfers
- Payment data is handled by PCI DSS certified partners (TBC Bank, Bank of Georgia)
- Access to personal data is limited to authorised staff
- Regular security audits
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5. Cookies
Our site uses cookies:
- Essential cookies - for site functionality (basket, sign-in)
- Analytics cookies - Google Analytics and Microsoft Clarity, to understand how the site is used. Clarity records on-page behaviour (scrolling, clicks) so the experience can be improved
- Marketing cookies - to measure advertising effectiveness
You can manage cookies from your browser settings.
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6. Third parties
We do not sell your personal data. Data may be shared with:
- Courier services - for delivery
- Banking partners - to process payments
- Analytics services - to improve the site
- Law enforcement - where required by law
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7. Your rights
Under Georgian personal data protection law you have the right to:
- Request a copy of your data
- Request correction or deletion of your data
- Withdraw consent to marketing communications
- Lodge a complaint with the data protection authority